In ever growing numbers, consumers are embracing the internet as a tool to research and then purchase a vast range of products and services. It’s a trend that is already driving huge change within the aftersales sector. The franchised dealer and OEM sectors are still struggling to adapt, lagging behidn other sectors in the marketing of goods and services va the web. Even some of the best UK dealers and OEMs do not enable customers to transact online – be it booking an MOT or purchasing tyres.
NetDirector Service Booking enables your customers to schedule a convenient service appointment online – 24/7 – without the need to speak to a service advisor. A customer fills out their vehicle’s registration and follows the simple five step process to generate a series of service prices to choose from which take into account labour rates, oil prices and engine size amongst other factors.